Refund policy

Exchange
Our policy lasts 7 days on item(s) delivered that are damaged or wrong order. If 7 days have gone by since your purchase, unfortunately there will be no exchange or refunds. There is no return nor refund for any item purchased on sale.

In case the item delivered is damaged, please contact us on leena@artezaar.com within 2 days of receiving the item. We will have the item collected from you (if you live in the UAE)

Refunds will be done only through the Original Mode of Payment; Please allow for up to 45 days for the refund transfer to be completed.

If paid by Cash or Bank Transfer or Credit Card, we will raise a credit on your account to use on a new purchase, valid for 3 months. 

In case you have received a wrong item as per your order, we will replace the item with the correct item as per your order at no additional cost.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be returned back to Artezaar with proper packaging.

Several types of goods are exempt from being returned. Commission paintings/artworks cannot be returned back. Any items purchased on sale cannot be returned back. Digital Artworks cannot be returned back. 

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the artist.

International Shipping (non UAE): Please note, unfortunately, we do not accept returns once goods are shipped internationally

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit for exchange, the cost of return shipping will be deducted from the credit on your account.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cancellation Policy
Once your order has been dispatched, it cannot be cancelled and no refund can be arranged. Normally, it will take 2 to 5 working days for your order to be processed from Artezaar’s end.